Define your delivery zones
You don't have to cover the whole city. Split the map into zones by distance and assign each a shipping fee. Nearby zones can be cheaper or even free above a certain amount.
That avoids calculating a different fee for every customer.
Calculate the real cost
Add fuel or courier fee, time and packaging. Decide whether you charge the full shipping, share it or include it in the price.
A minimum order for free delivery is usually a good way to raise the value of each sale.
Choose how to deliver
Depending on your volume, you can combine options.
Start with the simplest and change when volume demands it.
- Deliver yourself on zone routes
- Hire a courier per order or per day
- Use a local delivery app
- Also offer a pickup point
Group deliveries into fixed time windows
Instead of going out with each order, define windows: for example, orders until 12 pm are delivered that afternoon and later ones the next day. This saves time and fuel.
Communicate those schedules in your catalog and when confirming each order.
Confirm and update at every step
Ask for the address and a clear landmark, confirm the time and let them know when the order leaves. An 'on my way' message prevents the customer from being absent or impatient.
If you charge on delivery, remind the customer of the exact amount.
Well-organized local delivery becomes a competitive advantage. Clear zones, calculated costs and fixed schedules let you grow without losing control.
This week, map your delivery zones and set the cost for each.