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Online salesNovember 5, 20267 min read

How to measure your online store's results: the metrics that matter

Many entrepreneurs feel their business is doing 'well' or 'badly' depending on the day. But feelings are misleading: a slow day doesn't mean everything is failing, nor does a good one mean everything works.

Measuring doesn't require being an expert or using complicated tools. With five or six numbers, checked regularly, you can see what works, what doesn't and where to focus your effort.

Visits to your catalog

It's the first number: how many people come to see your products. If visits are low, the problem is promotion. If they're high and almost nobody orders, the problem is the catalog, prices or trust.

Compare week against week to see trends.

Orders and conversion rate

Conversion is the percentage of visitors who end up ordering. Calculate it by dividing orders by visits.

A low conversion usually improves with better photos, clearer descriptions, visible prices and a simple way to order.

Average order value

It's how much each customer spends per order on average. Raising it is one of the fastest ways to earn more without needing more customers.

You can do it with bundles, complementary products and free shipping above a certain amount.

Most viewed and best-selling products

Compare what people look at with what they buy. A product with many views but few sales may have a high price or a weak photo. A best seller deserves more space and promotion.

Use this to decide what to restock, highlight or drop.

Repeat purchases and customer source

Measure how many customers buy again and where they come from: Instagram, WhatsApp, referrals. That tells you which channel deserves more time.

A 15-minute weekly review is enough.

  • Visits per week
  • Orders per week
  • Approximate conversion
  • Average order value
  • Repeat customers
  • Main source channel

You don't need a complicated dashboard, just consistency. Checking a few numbers each week lets you correct course in time and focus on what delivers results.

Pick your top three metrics today and write them down every Monday for a month.

See how your catalog performs

With Vallen you share an online catalog and can see how customers respond so you improve with real data.