What they are and how to set them up
A quick reply is a saved message inserted by typing a shortcut, for example /prices or /shipping. In WhatsApp Business you'll find them under Business tools, in Quick replies.
You write the message once, assign a shortcut and from then on send it in a second.
The replies that save you the most time
Start with the questions you get most. A good starter set includes:
- Welcome greeting with your catalog link
- Payment methods and transfer details
- Shipping costs and delivery times by area
- Business hours and after-hours message
- Thank-you after purchase with a review request
Make it sound human, not automated
A quick reply is a starting point, not a blind copy and paste. Use the customer's name, adjust one detail to their question and keep a friendly tone.
Combine them with your digital catalog: instead of describing each product by message, send the link and let the customer browse.
Quick replies give you time back and improve the customer experience. Set up your five most common answers today and you'll notice the difference from day one.