Why many vanish after the price
A price without context is just a number. If customers don't understand what they get, they compare you only against the cheapest option. Also, they often message several businesses at once and reply to whoever gave them more information or more trust.
Don't reply with just the number
Give the price, but add value: what's included, what makes it different, and why it's worth that amount. Then close with a question that invites the conversation to continue.
Example: “Hi, thanks for writing. The price is 350 and it comes with gift packaging. Is it for you or a gift?”
Ask questions to understand the need
A simple question changes the dynamic: you go from giving information to advising. Ask what they need it for, by when, and what size or color they want.
- What occasion is it for?
- When do you need it?
- Do you prefer a certain size, color, or format?
- Do you have a budget in mind?
Send your catalog instead of loose prices
Answering each price one by one is exhausting. Share your digital catalog link: customers see photos, prices, and options on their own, and you focus on real questions.
You can say: “Here's our catalog with all prices and options, tell me which you like and I'll help you choose.”
Handle the “it's expensive” objection
Don't get defensive or drop the price right away. Explain what's included, what guarantee you offer, and why it costs that. If it makes sense, offer a cheaper alternative instead of discounting the same product.
Follow up without pressure
If they don't answer, write again a day or two later with something useful: a real photo, a current promotion, or an answer to a common question. One friendly follow-up recovers more sales than you'd imagine.
Whoever asks the price has already shown interest. What you do in the next messages decides whether they buy from you or someone else.
Prepare two or three template replies, share your catalog, and always close with a question. Your inquiries will start turning into orders.