1. Understand how linked devices work
Your phone is the primary device, and computers or other devices are linked to it through WhatsApp Web or the desktop app. Linked devices keep working even if the phone is offline at that moment. The number of devices allowed and the features available can change, so check the current terms in the app.
2. Link a device step by step
The process takes less than a minute.
- Open WhatsApp Business on the primary phone
- Go to Settings, then Linked devices
- Tap Link a device
- Scan the QR code shown on the computer
- Give it a name that identifies who uses it
3. Define who handles what
Without rules, two people reply to the same customer or nobody does. Split by schedule, type of inquiry, or order stage, and use labels such as 'New', 'Awaiting payment', and 'Ready to deliver' so everyone sees the status of each chat.
4. Standardize replies
Create quick replies for prices, hours, payment methods, and shipping. Customers get the same information no matter who answers, and new team members learn faster.
5. Protect the account
Link only trusted devices, turn on two-step verification, and review the device list from time to time. If someone leaves the team, log out that session from the primary phone the same day.
6. Cut down on repeated questions
The more people answering, the more important it is to have a single source for prices and availability. Share your Vallen catalog link in the greeting message: customers see everything, build their order, and your team just confirms.
Answering as a team from one number looks professional and keeps sales from slipping away. With linked devices, labels, and standardized replies, your team works as a single voice.