Create labels by customer status
Define a few labels that are clear and easy to remember:
- New customer
- Asked for a quote
- Payment pending
- Order paid
- Delivered
- Frequent customer
Review your labels every day
Spend a few minutes at the start and end of each day filtering by label. You'll know who to follow up with and which deliveries to prepare.
Combine labels with quick replies
Use saved messages for each stage: order confirmation, payment details or delivery notice. You save time and keep your service consistent.
Cut questions with your catalog
If you share your Vallen catalog, customers arrive with the order built and you just label and confirm.
Labels turn a messy chat into a small sales system. Start with a few, use them daily and you'll see fewer slips and more closed orders.