Choose a main channel
Decide where you want to close sales, usually WhatsApp. On other channels, reply briefly and guide the person to that main channel.
Set service hours
State in your profile when you reply. Customers accept waiting if they know when to expect an answer.
Use quick replies
Prepare messages for the most common questions and personalize them with the customer's name.
- Greeting and introduction
- Prices and availability
- Payment methods
- Delivery areas and times
Check every channel at fixed times
Instead of checking constantly, set aside three or four moments a day to review WhatsApp, Instagram and Facebook in order. Nothing slips through.
Keep a follow-up record
Note who asked for a price, who is about to pay and who needs a reminder. A notebook or spreadsheet is enough to start.
Serving several channels is manageable with a main channel, clear hours and prepared replies.
Today, write your four most frequent answers and save them.